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Services Provided to Laboratories Outsourcing of Customer Support Services

Outsourcing of Customer Support Services

We place at the disposal of our clients outsourcing of customer support and Order To Cash services with specialised tools designed to provide the best service and allow a completely integrated and transparent model to be set up:

  • Tailored billing and document issuance service.
  • Debt collection through highly specialised national managers.
  • Management of inclusions and maintenance of clients' master table and terms of sale (management of credit, discount scaling, temporary promotions, etc.).
  • Services management through a commission agent model.
  • Call centre services equipped with tailored measurement and reporting tools.
  • 900/902 telephone numbers to provide transparent coverage to end customers.
  • Reception and recording of orders through different channels (fax, e-mail, telephone, etc.).

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